Speed: Allow users to quickly locate what they need There are important business reasons to provide users in the enterprise with an equivalent “app store” experience: The rise of “ shadow IT” has been partially in response to this legacy situation. How and where to get software shouldn’t be a mystery or a bottleneck to getting work done. But in the age of app stores, this is rightfully seen as awkward and inefficient. In the old days (a.k.a today in many organizations), the standard way for a user to get new software was to open a file share containing the installers for the desired application, and then either install themselves or with IT assistance. This process can be completed in a matter of minutes with no requirement for human administration. Shortly after the request is submitted and optionally approved, the user receives an email notification with a link to install the application on their PC using the simplified installation experience provided by Configuration Manager’s Application Catalog. Users can find software applications that are made available to them in their ServiceNow self-service software catalog and then quickly “order” them for automated fulfillment. This example shows how to provide self-service, automated software deployment through an integration of ServiceNow and System Center Configuration Manager.

ServiceNow App: Software Deployment - ConfigMgr What It Does A certified, supported ServiceNow integration is now available for software deployment using Configuration Manager!

Sccm servicenow